Oppo's latest promise is a game-changer for customers! The company is offering dedicated one-on-one support for buyers of the Find X9 and Find X9 Pro, but is this a game-changer for the industry?
Oppo recently launched the Find X9 and Find X9 Pro in China and globally, and they've got a unique after-sales strategy. Customers who purchase these devices will be entitled to exclusive one-on-one support, a rare offering in the smartphone market. This service is available in select countries like Indonesia, Thailand, and Mexico, and it's an intriguing approach to customer care.
But here's where it gets interesting: Oppo has trained 'service butlers' with over five years of experience to handle customer inquiries. These butlers can provide real-time consultations via WhatsApp, Line, or Zalo, and they're not just your average customer support. They have direct access to Oppo engineers for quick feedback and solutions, ensuring a response within twelve hours. Talk about a premium experience!
The butlers also offer practical assistance, from scheduling service center appointments to arranging pick-up and delivery repairs. They even proactively share system upgrade schedules, new feature notifications, and special offers. It's like having a personal assistant for your phone!
This level of support is a bold move by Oppo, and it could set a new standard for customer service in the industry. But will it be enough to sway customers in a competitive market? And what does this mean for the future of smartphone support?
Check out our hands-on review of the Find X9 and in-depth analysis of the Find X9 Pro to learn more. But the question remains: Is this the future of smartphone customer care, or just a clever marketing strategy?
